Terms & Conditions

Terms & Conditions

Payment

If payment is not made at the time of your registration, your registration will be provisional until payment is received. Once your payment has been received, an email confirmation will be sent to you.  Payment is expected within 3 working days after your registration is received. If payment does not occur within the required time-frame, your registration will be canceled.

All Unwind participants must purchase a base registration. Attendance at classes incurs additional fees. There is no casual entry into Unwind. Unwind is a private retreat, for registered delegates only. This applies to all aspects of Unwind, including the Trade Hall.

Cancellation Policy

Although we understand the unfortunate need to change even the best laid plans, due to the extensive preparation and costs involved in Unwind we are unable to provide a full refund to delegates. Cancellations prior to January 14th, 2019 will receive a 95% refund. Cancellations from January 15th – February 1st 2019 will receive a 50% refund. We are unable to provide any refund for cancellations received after February 2nd, 2019.

Entry

You will be emailed confirmation of your registration. Please bring proof of your registration with you to Unwind. You will be given a lanyard at the Registration table when you arrive. This lanyard is your entry pass  into all aspects of the event, please wear it throughout Unwind.

Code of Conduct

Unwind is committed to being a welcoming, safe and respectful event. 

As a community event, delegates contribute much to the Unwind experience, please participate in Unwind mindfully. Treat those you encounter with respect and care. Please be conscious that your words and your actions do not harm others.

If you witness any behaviour that concerns you during the course of the event, please contact Morag or one of the Unwind helpers as soon as you are able.

If the conduct of an individual does not reflect the values of Unwind, the organisers will take action to ensure the safety of others. Organisers have the right to take whatever action they deem necessary to keep Unwind safe, including potentially expelling individuals from the event.

Feedback is incredibly valuable, if you have any comment on your Unwind experience at any time, please make contact and relay your thoughts.

If you have not attended Unwind before and have questions, please ask. We appreciate that first-time attendees can feel anxious about an environment they’ve not encountered before, we’d love the opportunity to help make you feel more comfortable.

Contact Us

If you have any queries at any time, please contact us in writing at: info@unwindretreat.co.nz